Conflict Management


Conflcit and disagreement are not the same. The former leaves others or the self worse off than we found them. The trick is to see conflict as disagreement, then transform that into learning … in other words, work for peace.

Introduction

This course will appeal to anyone dealing with conflict in their workplace. It begins by testing conflict tolerance and style, then applies these to two fundamental types of conflict in our workplaces. Particular attention is placed on interpersonal mediation methods to help manage conflicts, reduce stress and anxiety, and focus on meaningful work.


Learning Objectives

Participants will be able to:

  • test their conflict tolerance
  • assess their conflict management styles
  • understand the effects our tolerances and styles have on managing conflict
  • distinguish between conflict and disagreement
  • know the difference between open and simmering conflict
  • utilize an interpersonal mediation method to help focus on issues rather than people or power


Process

This workshop uses the experiential learning techniques consistent with adult learning principles. Participants will be invited to take part in a series of simulations and discussions, and engage in hands on activities designed to explore and practice the topics covered.


Duration

1 Day


2013 migashco