What every first-line leader needs to be able to do to effectively manage conflict.
This workshop will appeal to those in a leadership role who deal with conflict in their work environments. Building on the skills developed in the Communications course participants learn to recognize and deal with potential or actual conflictual situations, to use defusing methods and gain agreements that meet the needs of the people involved and the organization.
Conflict styles, the role of drama and gossip and the four potential outcomes are covered in the course.
Participant will be able to:
- understand their personal conflict style
- understanding the relationship between stress and conflict
- understand other conflict styles and how they relate to each other
- understand the role drama and gossip plays in creating and sustaining conflicts
- develop mediating techniques to diffuse conflicts
- recognize the different types of difficult people and how to deal with them
- respond assertively to specific situations like aggression, tears or hissy fits
This course is competency-based and uses experiential learning techniques consistent with adult learning principles. Participants will be invited to take part in a series of discussions, collaborate in small-group work exercises, and engage in hands on activities designed to explore and practice the topics covered.