What every front-line manager and supervisor needs to know.
We recommend participants complete the Migashco Development Centre (MDC) exercises to see which supervisory competencies require their greatest attention.
This course will appeal to new and experienced supervisors and managers looking for practical methods for managing the human relationships in their organizations. It includes methods on how to work with, motivate, and inspire staff in their day-to-day operations. It covers the overall elements of the manager-supervisor process, focusing on their roles and responsibilities in front line management. Specific attention is placed on the essentials of task assignment, motivation, expectation management, leadership, responsibility and accountability, and follow-up practices. These practices are considered in the context of routine, changing and project work environments. The leadership activities of performance reviewing, training, coaching, counseling and discipline are covered and practiced. These essentials are aimed specifically at safely and productively completing work to achieve organizational goals.
Participant will be able to:
- define the four main functions of front-line leadership
- define the roles and responsibilities of the supervisor and manage
- assign clear and unambiguous tasks
- set performance expectations and follow up
- understand the dynamics of their leadership style
- conduct performance review, coaching, counseling and discipline interviews
- use the "Canadian Conversation" as a guide to stimulate positive, conflict-free and productive coaching discussions
This course is competency-based and uses experiential learning techniques consistent with adult learning principles. Participants will be invited to take part in a series of discussions, collaborate in small-group work exercises, and engage in hands on activities designed to explore and practice the topics covered.