This workshop will appeal to anyone in a leadership role who is responsible for the tough job of counselling and disciplining employees. It focuses on the person-centered aspects of dealing with performance problems and places a premium on restoring people to full performance levels. In counselling, emphasis is placed on when and how to counsel employees and on using effective interviewing techniques. Discipline situations are addressed with particular attention paid to the words that work, focusing responsibility and gaining agreements to return to appropriate and full performance levels. Both counselling and discipline are treated in a manner consistent with the policies and procedures of the organization.
Participants will be able to:
- Define four major types of counselling along with their legal implications
- Know the ten situations that require supervisor counselling
- Conduct a counselling interview
- Define three types of discipline
- Use the discipline method best suited for the work environment
- Conduct a discipline interview using the direct focus method
- Align counselling and discipline approaches with organizational policies and procedure
- Apply a full performance restoration strategy
This workshop uses experiential learning techniques. Participants will be invited to take part in a series of discussions and engage in small-group work exercises, role-playing, and hands on activities designed to explore and practice the topics covered. Participants will practice counselling and disciplining interviews in the safety of the learning environment.